What's the difference between the black and white labels?
Nothing. Its just for your aesthetic preference.
What if I don't like the scent? WIll you refund me?
Yes. We have over 700, 5-star reviews but we want you to try our products and see for yourself. If you don't like them, you can return them to us and we will refund you, minus a $8 handling fee. For more details, please see our Refunds Policy page
Do you offer pickup on any products other than the Community Cookbook?
No. Our inventory is in a warehouse in Coquitlam, BC and everything ships from there. These local shops stock our goods, so give them a call:
Thistle & Wren
What are your shop hours?
We operate entirely online.
Do you offer refills?
Sometimes. We offer refills on roll-ons, mists, and hand sanitizers on occasion throughout the year. Subscribe to our newsletter to find out about when we will be popping up in town for refills. This will likely be at any markets that we organize or at a local Victoria stockist.
How long will it take to receive my order?
It depends on where you are. Orders are processed in 1-3 business days. Overseas deliveries can take anywhere from 7-16 business days. Delivery details will be provided in your confirmation email. Please see our shipping policies page
What shipping carriers do you use?
We mostly ship with Canpar and Canada Post.
What if my order arrives broken?
I'm sorry if it does! Please take a photo of it and email us. We will replace it immediately and open a claim with the carrier.
Don't see your answer here? Let me know how I can help you.