FAQ's
Everything you need to know about refillsWe accept our original containers that were purchased from us directly or one of our stockists. Please bring them back as clean as possible.
Exception: if you have a larger candle container that you would like to be refilled (for example, your favourite ceramic container) please bring that in at the time of your appointment. A custom price will be determined based on the size.
All refillable products will be done within 10 minutes at the time of your appointment - except for candles. Candles will be refilled in the original container and be available for pickup the following week.
We can only change the scent for candles.
Yes, absolutely. As long as we have it in stock you can pick up whatever you need.
If the times available don't work for you, please inquire below to create a custom time to come in. We are in the factory all the time and can accommodate most times suggested.